Shipping policy
1. Order Processing & Delivery Timeframes
We aim to deliver your order as efficiently as possible. Our total estimated delivery time is approximately 10–15 business days, broken down as follows:
-
Order Processing: 1–3 business days
(Order confirmation, packaging preparation, and quality checks) -
Supplier Fulfilment: 4–9 business days
(Stock is shipped from our supplier to our local facility) -
Final Delivery to Customer: 5–7 business days
(Shipped via a trusted local courier service)
Please note that delivery times are estimates and may vary slightly depending on courier delays or peak periods.
2. Shipping Method
Once your order arrives at our local facility, it is dispatched using a reliable local shipping company to ensure safe and trackable delivery to your address.
3. Tracking Information
Once your order has been dispatched for final delivery, you will receive a tracking number via email or SMS to monitor your parcel.
4. Delays
While we aim to meet the estimated delivery timeframe of 10–15 business days, delays may occur due to:
- Supplier stock availability
- Courier delays
- High order volumes
- Public holidays or unforeseen circumstances
We appreciate your patience in such cases.
5. Incorrect Address
Please ensure your shipping details are correct at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.
6. Contact Us
For any shipping-related questions or order updates, please contact:
support@topbins.co.za